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Return Policy

RETURN POLICY

Sorry, we DO NOT accept returns. ALL SALES ARE FINAL. No exchanges or returns will be accepted. 

If goods were damaged upon receipt, you must email us within 24 hours of delivery confirmation. Please email customercare@ladymoss.com with the subject line: "DAMAGED ITEM" and include your Order Number. Damages due to shipping will be reviewed and we do not guarantee a replacement will be granted. 

Important Note: For Lashes that are handmade, some discrepancies in hair assignment may/will occur. Please keep in mind that handmade lashes will not look symmetrical. If the lashes differ from one another in regards to hair assignment,  it does not constitute as a "Damaged" item therefore replacements will be denied.