PAYMENT INFORMATION
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We currently accept all major credit card and check payments via PayPal. Please Note: We do not accept personal checks, money orders or direct bank transfers.
DO I NEED TO HAVE A PAYPAL ACCOUNT?
NO, You do not need to have a PayPal account to place an order. When you are redirected to PayPal's payment processing page, you can pay with your debit or credit card, or with Bill Me Later®
WHY DO YOU ACCEPT PAYMENTS PROCESSED THROUGH PAYPAL ONLY?
Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest & most secure payment processing systems in the world.
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~ Check out faster - no need to enter your payment and shipping information
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~ Shop with millions of merchants online without exposing your financial details
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~ Pay online with your PayPal balance, bank account, or credit card
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~ PayPal encrypts your sensitive financial information so the only person who can see it is you.
MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?
If you are receiving an error message from PayPal, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your Bank/PayPal has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact customercare@ladymoss.com.
DO YOU ACCEPT CHECKS?
We accept eChecks processed through Paypal only. Note: Processing times for eChecks may vary from country to country and may take up to 10 business days. We do not ship orders for eChecks that have not cleared.
WHAT ARE eCHECKS?
eChecks are one type of bank payment and usually take 6-10 business days* to process. They are used when buyers have not linked a backup payment source (like a debit or credit card) to their PayPal accounts, or when a transaction is too risky to allow an instant payment.
HOW DOES AN eCHECK WORK?
The money is withdrawn from the buyer's bank within a day or two. As soon as Paypal receive confirmation of sufficient funds from your bank, they will deposit the money into your PayPal account. The entire process takes 6-8 business days.*
*Note: Bank processing times vary by the buyer's country.
SALES TAX
Applicable sales tax will be added to all purchases shipping to California.
ORDER TRACKING & STATUS
TRACKING YOUR ORDER
If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “My Orders”. If your order has “Shipped”, you will see a delivery tracking number. Please note: International orders using USPS First Class Mail International shipping will not receive a tracking number. Please refer to our shipping policy.
If you do not have an account, please email us at customercare@ladymoss.com. We will be happy to provide you with your order status. To better help us assist you, please include your order number and last name in the email.
Important Note: If there is a problem with your package delivery or tracking number, please contact the courier (USPS) directly prior to contacting us. We are not responsible for lost or stolen packages or packages delayed in transit.
USPS: 1-800-ASK-USPS
USPS International Customers: 1-800-222-1811
CHANGE OR CANCEL YOUR ORDER
If you need to change or cancel your order, please contact us at customercare@ladymoss.com immediately. Once our warehouse has processed your order, we will be unable to make any changes.
ADD ITEMS TO AN ORDER YOU JUST PLACED
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order or waive shipping on this new additional order.
SHIPPING POLICY
Please refer to our Shipping Policy.
RETURN / EXCHANGE POLICY
DO YOU HAVE A RETURN OR EXCHANGE POLICY?
Yes, we are more than happy to accomodate returns and exchanges on all false eyelashes that have NOT been opened, worn, or tampered with. Refund and/or exchanges must be made within 10 days from receipt of merchandise. We will refund the amount for all unused, unopened merchandise from your order less shipping, taxes and any PayPal processing fees.
WHY ARE FALSE EYELASHES NON-RETURNABLE IF OPENED?
False eyelashes are considered a hygienic product. We take matters of hygiene and public safety very seriously. We do not allow items to be returned for the safety of our customers.
HOW DO I REQUEST FOR A RETURN/EXCHANGE?
You must contact us at customercare@ladymoss.com within 5 days from receipt of merchandise for a RMA (Return Merchandise Authorization). All items must be shipped back to us unopened, in its original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a copy of your invoice.
WHO PAYS FOR THE SHIPPING OF MY RETURN?
You are responsible for all return shipping cost. We also recommend that you send your return with a tracking number as we won't be responsible for lost returns.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be issued after we have received and inspected the merchandise. Note: Refunds will not be issued if items were opened, worn or tampered with.
CONTACT US
HOW MAY I CONTACT YOU?
If you have any questions, suggestions, or need assistance placing an order, please email us at customercare@ladymoss.com.
