Site Information

FAQ

RETURN POLICY

WHAT IS YOUR RETURN POLICY?

Sorry, we DO NOT accept returns. ALL SALES ARE FINAL. No exchanges or returns will be accepted. 

If goods were damaged upon receipt, you must email us within 24 hours of delivery confirmation. Please email customercare@ladymoss.com with the subject line: "DAMAGED ITEM" and include your Order Number. Damages due to shipping will be reviewed and we do not guarantee a replacement will be granted. 

Important Note: For Lashes that are handmade, some discrepancies in hair assignment may/will occur. Please keep in mind that handmade lashes will not look symmetrical. If the lashes differ from one another in regards to hair assignment,  it does not constitute as a "Damaged" item therefore replacements will be denied. 

SHIPPING POLICY

Please refer to our Shipping Policy.

ORDER STATUS

HOW DO I TRACK MY ORDER?

If you signed up for a LadyMoss.com account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status” or "Completed Orders". If your order has “Shipped”, you will see a delivery tracking number. Please note: International orders using USPS First Class Mail International shipping will not receive a tracking number. Please refer to our shipping policy.

If you do not have an account, please email us at customercare@ladymoss.com. We will be happy to provide you with your order status. To better assist you, please include your order number and last name in the email.

If for some reason you do not receive a shipment email from Lady Moss Beauty, please contact us at customercare@ladymoss.com.

Please track your packages! Lady Moss Beauty is not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it. We do not replace or refund orders that are scanned "delivered" by USPS.

For Lost or Stolen package claims, please contact USPS directly. 

USPS (within USA): 800-ASK-USPS

USPS (International Customers): 800-222-1811

MY ORDER WAS CANCELED. WHY?

For credit card purchases, if the Shipping Address does not match the Billing Address, your order will be subject to cancellation. 

If you would like your order to be shipped to a different address, we recommend for you to checkout using PayPal. 

 ADD ITEMS TO AN ORDER YOU JUST PLACED?

Unfortunately, we cannot add items to an existing order. 

PAYMENT INFORMATION

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We currently accept all Major Credit Cards and PayPal. We do not accept personal checks, money orders or direct bank transfers. 

MY ORDER WON'T GO THROUGHT, WHAT SHOULD I DO?

If you are receiving an error message at checkout there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your Bank or PayPal has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue). 

If you are still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact customercare@ladymoss.com.

SALES TAX

WHO PAYS SALES TAX?

Applicable sales tax will be added to all purchases shipping to California residents only. 

 

 

CURRENCY CONVERSIONS

All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates.